Shipping policy

Shipping Policy

Shipping Methods
We typically use UPS, USPS, DHL, and DPD for reliable delivery.
- U.S. Shipping: Standard U.S. shipments exclude remote territories and offshore addresses (such as Alaska and Hawaii), island territories (including Puerto Rico and Guam), and APO/FPO military addresses.
- International Shipping: We offer shipping to select international destinations. Please note that all applicable customs duties, taxes, and additional fees are the sole responsibility of the customer and may vary by destination country.

Shipping Time
- U.S. Domestic Shipping: 3-5 business days.
- International Shipping: 13-18 business days.

Shipping Costs
- Free Standard Shipping: Available to most countries and regions for eligible orders.
- Cost Calculation: Applicable shipping fees for non-eligible orders or express methods are based on package weight and destination.
- Important Exceptions: Additional charges may apply to specific product categories (such as liquids or powders) depending on selected shipping methods. Free shipping does not apply to remote areas, islands, or APO/FPO military addresses.

Order Processing
- Orders are typically processed within 1-2 business days.
- Orders placed on weekends or official holidays will be processed on the next business day following the holiday period.

Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can track your shipment using the direct link provided in the email.

Delivery Issues
If your order has not arrived within the estimated delivery timeframe, please contact our customer service team. We will investigate and resolve any transit and delivery issues promptly.

Returns and Exchanges
Our return policy allows you to return products within 30 days of purchase. Items must be in their original condition and packaging. For detailed return terms and conditions, please visit our Refund Policy page.

Contact Information
For any questions or concerns regarding shipping, delivery, and logistics, please contact our customer service team at support@kineticraft.global or via our online live chat.

Thank you for shopping with KINETICRAFT! Enjoy your self-care journey!